Members of the Fort Hood community get their questions answered and their concerns addressed.
Installation leaders opened the floor to residents during a town hall hosted Thursday via social media.
Fort Hood Garrison Commander Col. Matt Elledge took to social media and airwaves Thursday night in an effort to connect with residents on post.
"We want to provide them the customer service that they've earned and deserve," said Col. Elledge.
Open for questions and surrounded by experts from across the Installation, Col. Elledge hosted a two-hour town hall using the installations Facebook page and Fort Hood Radio.
"We're taking everything, and we'll take it all on and we'll try to answer to the best of our ability," Col. Elledge said.
Director of Fort Hood Family and Morale, Welfare and Recreation Nick Johnsen went into Thursday's radio town hall anticipating questions about what the impacts of sequestration, the impact of the Furlough and how the Installation plans to work through this next fiscal year.
He says changes are coming and the days of free programs, activities and events could soon come to an end.
"Those days are kind of going to go away, and it's sort of going to have to be you're going to have to pay for some of the activities and some of the events that we do," Johnsen said. "Not unlike what you have to do when you go downtown or off the Installation."
Col. Elledge spent the second hour of the event in the Fort Hood Radio studio. Together he and new Carl R. Darnall Army Medical Center Commander Col. Patricia Darnauer answered submitted questions over the air.
Col. Darnauer says the town hall serves as an easier more flexible venue for hospital interaction with patients.
"They can sit at home after dinner, during dinner and just shoot a note of a question they may that they haven't thought about previously," she said.
The town hall was a success.
With questions came lots of recommendations.
Col. Elledge says he looks forward to reviewing those recommendations and more importantly keeping the lines of communication open.
"We've got a lot of followers and hopefully we'll gain more and it will be a quicker way and a better way for us to get the information out," he said. Members of the Fort Hood community get their questions answered and their concerns addressed.