H-E-B releases wrong surveillance footage, misidentifies suspects

A mistake by H-E-B caused the wrong surveillance footage to be given to police, then broadcast by media outlets throughout Central Texas.

The store located at 1101 W. Stan Schlueter Loop in Killeen reported a series of check forgeries between April 29 and 30. When the store alerted Killeen Police, it provided the wrong video and images to investigators, who then asked those images to be publicized in the hope of catching the suspects.

But, the footage, which showed two women and a man together at a counter were not suspects at all, police said. In fact, they were there for "a legitimate transaction, not the forgery case," according to Killeen Police Commander Alex Gearhart.

Reached by phone Thursday, Gearhart further clarified that detectives do not believe the three were suspects in any other case either.

"The Killeen Police Department would like to apologize for any inconvenience the error may have caused," Gearhart said.

On Thursday, H-E-B Spokeswoman Leslie Sweet released the following statement to KCEN:

"During a check fraud investigation, H-E-B made an unintentional clerical error and sent an incorrect customer photo to local authorities. We are deeply sorry for this mistake and offer our sincere apologies to the customer and all involved."

Sweet also apologized to the media and said she did not believe any similar incident had ever occurred before.

The images and story have been removed from our website.

 

© 2017 KCEN-TV


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