McGREGOR, Texas —September 15, 2015— C3/CustomerContactChannels, a global provider of outsourced business processes, has made employee benefits and perks central to engaging, hiring, retaining and driving peak performance among associates at its McGregor contact center. In fact, the company has been recognized for creating a workplace culture unlike any other in their industry.
“We are constantly thinking of progressive ways to make our workplace fun and exciting, and today we’re taking it to a new level,” said Suzette Mansfield, McGregor site director. “We are going to be awarding a brand new car to one of our highest achieving associates here in McGregor over the next few weeks.”
C3, which is in the midst of a corporate-wide hiring boom, will give away a brand new 2016 Nissan Versa to an employee who hits certain performance-based milestones. All U.S.-based associates who achieve these metrics between now and the end of October will earn at least one ticket that will be entered into a raffle for the new car on Oct. 31. There will be one drawing and one winner at each of C3’s U.S. locations.
Such incentive programs, atop traditional benefits packages that include health insurance and 401(k), help attract motivated, qualified applicants to fill the new contact center positions at McGregor and other contact centers around the globe, said Rick Ferry, C3’s president and chief operating officer.
C3 is a progressive-minded company that attracts the industry’s finest and highest qualified candidates to our contact centers in the U.S. and abroad,” Ferry said. “We have recognized the importance of attracting and retaining good employees through some traditional methods such as benefits, career pathing and training. But we also like to get creative with special contests and incentives, such as giving away a new car. We have created an environment where associates love to come to work and never know what to expect to next.”
“C3 is known for its culture of offering perks and incentives to employees on a regular basis, that’s one of many reasons why people love to work here,” said Shawne Hodges, C3’s vice president of operations who has overseen wellness initiatives, exercise classes, chair-side massages, healthy food options, even talent and poetry competitions. “It’s the little things that make a big difference. We take our jobs very seriously, but we like to have fun doing it.”
C3 operates contact centers in Texas, Nevada, Idaho, Arizona, Utah, and Oklahoma in the United States, and in the Philippines, Bulgaria, and Guatemala outside of the U.S. Employees in the overseas locations are being offered an opportunity to win a new motorized scooter rather than a car.
At this moment, C3 is seeking to hire nearly 4,000 people corporate-wide to meet the demands of new client engagements and new assignments from existing clients, especially those in the healthcare industry that are ramping up for fall insurance enrollments. In McGregor, the company is looking to add 706 jobs. Anyone interested in filling one of the new positions can log onto jobs.c3connect.com and fill out an application.
C3 is enjoying strong growth from across all business sectors, especially the health insurance industry, which will drive millions of calls from current and prospective customers seeking vital information regarding available plans. To handle inbound calls, C3 seeks out motivated candidates with exemplary communication skills and computer proficiency. Then, C3 trains new hires in its proprietary customer contact methodologies proven to drive customer engagement and long-term retention.
C3 provides a full range of customer contact management services for corporate clients in the healthcare, financial services, telecommunications, energy and utilities, media, travel, hospitality and government services industries, from both U.S. and international locations. C3’s founders are pioneers in the industry, having successfully grown global BPO companies over the last several decades. As a result, the company is uniquely positioned to deliver outstanding results for its clients through proven operational practices and its veteran leadership team.
C3/CustomerContactChannels is a global provider of outsourced business processes unlike any other in the industry today. Services include sales, service, performance optimization, reputation management and complete customer lifecycle management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients’ brands with every contact made with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found at www.c3connect.com.