USAA to close 17 financial centers, including two local centers

17 USAA branches across the country are closing their doors, including two in central Texas.

KILLEEN/COPPERAS COVE - USAA is closing 17 financial centers across the country beginning in April 2017, two of those locations being in Killeen and Copperas Cove. The Killeen location has been open since December 2010 and the Copperas Cove location opened in May 2014. 

According to a press release, the Killeen Financial Center will close in April 2017 to focus on serving members through digital experiences. The 21 centers will be reduced to four. The company said ATMs are the top reason members visit the centers and as a result, more cash and check deposit-capable locations will be doubled in the areas of where locations are closing to better serve members. About 99 percent of transactions conducted in financial centers can now be handled digitally or through an ATM network. 85 percent of USAA members live outside the company's Financial Center footprint. USAA serves 11.7 million members. 

Financial Centers in Annapolis, Colorado Springs, West Point and the Bank location at the USAA headquarters in San Antonio are not affected.

A total of 140 employees will be affected by the closures including 10 at the Killeen location and eight at the Copperas Cove location.   

“With more than 1 billion digital transactions in 2015, digital is the most common way members connect with USAA,” USAA Communication Director Matt Hartwig stated in the release.

USAA said they are committed to retaining as many employees as possible through the transition. The company will offer retention bonuses and provide several career options for impacted employees in good standing to continue serving members. The options include relocation support for those transitioning to another USAA job and work-at-home positions. 

USAA has 29,500 employees.


(© 2016 KCEN)


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