U.S. Consumers' Well-Being Is Improving, According to New Temkin Group Research - kcentv.com - KCEN HD - Waco, Temple, and Killeen

U.S. Consumers' Well-Being Is Improving, According to New Temkin Group Research

Information contained on this page is provided by an independent third-party content provider. WorldNow and this Station make no warranties or representations in connection therewith. If you have any questions or comments about this page please contact pressreleases@worldnow.com.

SOURCE Temkin Group

Temkin Well-Being Index Shows Improvement Between 2012 and 2014, Especially In Financial Security

WABAN, Mass., Feb. 19, 2014 /PRNewswire/ -- Temkin Group released its Temkin Well-Being Index (TWI), which measures the well-being of U.S. adult consumers. The TWI is based on surveys of 10,000 U.S. consumers that were completed in January of 2012, 2013, and 2014. The TWI of 64.0% in 2014 represented a 2.5-point increase over 2013 and a 4.0-point increase from 2012.

The TWI is an index that averages the percentage of consumers who agree with the following statements:

  • I am typically happy
  • I am healthy
  • I am financially secure

"U.S. consumers are in a better position in 2014 than they were in the previous two years and the data shows that well-being is trending in the right direction," states Bruce Temkin, Managing Partner of Temkin Group.

Here are some details from the TWI:

  • All three elements of TWI­ – happiness, healthiness, and financial security – have increased over last year.
  • In 2014, 77% of consumers say that they are typically happy, which is an increase from 74.9% last year.
  • In 2014, 68.8% say that they are healthy, which is an increase from 67.6% last year.
  • In 2014, 46.2% say that they are financially secure, which is an increase from 42.1% last year.
  • Consumers made the biggest gains in being financially secure, an area that increased more than four percentage points between 2013 and 2014.

This TWI data can be accessed from the blog, Customer Experience Matters, at ExperienceMatters.wordpress.com.

For more information about Temkin Group, visit www.TemkinGroup.com.

About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an email.

About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters® (ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. Bruce is a highly demanded speaker who consistently receives high marks for his content-rich, entertaining keynote addresses. He is also the co-founder and Chair of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization dedicated to the advancement of customer experience management.

Customer experience matters is a registered trademark of Temkin Group.

Read more news from Temkin Group.

©2012 PR Newswire. All Rights Reserved.

  • Latest NewsMore>>

  • Korean War Monument Unveiled

    Korean War Monument Unveiled

    Saturday, April 19 2014 7:49 PM EDT2014-04-19 23:49:31 GMT
    (KCEN) -- Jesus Perez joined the Air Force in 1951 and went to Korea a year later, but he says many people overlook the war he fought. "A lot of people forget about this," Perez said. "You look at the history books and there's one little sentence. Not a paragraph. Just one little sentence."On Saturday morning, the Central Texas chapter of the Korean War Veterans Association set out to fix that with the unveiling of a new monument. It was an emotional moment that brought back memories for vete...More >>
    (KCEN) -- Jesus Perez joined the Air Force in 1951 and went to Korea a year later, but he says many people overlook the war he fought. "A lot of people forget about this," Perez said. "You look at the history books and there's one little sentence. Not a paragraph. Just one little sentence."On Saturday morning, the Central Texas chapter of the Korean War Veterans Association set out to fix that with the unveiling of a new monument. It was an emotional moment that brought back memories for vete...More >>
  • Thousands of Hispanic Youth Descend on Waco for 50th Annual Congreso

    Thousands of Hispanic Youth Descend on Waco for 50th Annual Congreso

    Friday, April 18 2014 8:19 PM EDT2014-04-19 00:19:28 GMT
    (KCEN)-- More than 5,000 Hispanic Baptist youth are in Waco for 50th Annual Congreso. It's the largest annual gathering of Hispanic Baptist young people in the state of Texas. This is the sixth yearMore >>
    (KCEN)-- More than 5,000 Hispanic Baptist youth are in Waco for 50th Annual Congreso. It's the largest annual gathering of Hispanic Baptist young people in the state of Texas. This is the sixth yearMore >>
  • BBQ Joints and Backyard Grillers Feel the Heat of Rising Meat Prices

    BBQ Joints and Backyard Grillers Feel the Heat of Rising Meat Prices

    Friday, April 18 2014 6:31 PM EDT2014-04-18 22:31:15 GMT
    (KCEN) – If anyone knows BBQ, it's Roy Hamilton. The 79-year-old has been around it his entire life. It's who he is. His father started Maurice's Pit BBQ in Harker Heights back in 1951, and now the fingerMore >>
    As you get ready to dust off those grills, be prepared to pay more. Beef and pork prices are skyrocketing just in time for BBQ season.More >>
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KCEN, Owned and Operated by London Broadcasting Company. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms of Service.