VA Manipulated Vets' Appointment Data, Audit Finds - kcentv.com - KCEN HD - Waco, Temple, and Killeen

VA Manipulated Vets' Appointment Data, Audit Finds

Posted: Updated:

(USA Today) -- Internal VA documents show the depth of fraudulent scheduling, manipulation of data and in some cases intimidation of staff to hide delays in medical care to veterans in the 6-million patient national system, according to documents provided to USA TODAY.

Workers at the Department of Veterans Affairs outpatient clinic in Wilmington, N.C., told auditors they "were fearful of retaliation" if they did not manipulate appointment data.

Managers instructed or "encouraged" schedulers to falsify appointment data at such VA medical facilities as those in Leeds, Mass.; Martinsburg, W.Va.; Jacksonville, N.C.; Virginia Beach, Cincinnati and Cleveland, according to the documents.

Investigating auditors complained that during their visit to a VA hospital in Hudson Valley, N.Y., someone in the room coached schedulers on how to answer the auditors' questions.

One auditor visiting an VA outpatient clnic in Horsham, Pa., north of Philadelphia wrote: "staff were encouraged to inaccurately enter ... (dates) in an attempt to game the system."

Secret lists of veterans whose care was delayed were kept by VA hospitals or clinics in places such as Richmond, Va., Washington, D.C., and Lebanon, Pa.

The audit by the VA's Veterans Health Administration was ordered earlier this year by then-VA Secretary Eric Shinseki. The results were provided to President Obama on May 30, the day Shinseki resigned.

The Senate on Tuesday confirmed Obama's nomination of former Procter & Gamble CEO Robert McDonald as Shinseki's successor. McDonald, 61, of Cincinnati, was unanimously approved to replace Acting VA Secretary Sloan Gibson, who took over after Shinseki resigned.

Internal investigations found that clinic or hospital chiefs may have manipulated appointment data in order to look better on performance evaluations upon which their bonuses were based.

"As these new details make painfully obvious ...some VA executives are so driven in their quest for performance bonuses, promotions and power that they are willing to lie, cheat and put the health of the veterans they were hired to serve at risk," said Rep. Jeff Miller, R-Fla., chairman of the House Committee on Veterans' Affairs.

Republican and Democratic leaders of Congress have reached an agreement that will provide $17 billion in emergency funding to the VA to allow veterans to seek private care rather than face long wait times at Veterans Affairs medical facilities.

  • Latest NewsMore>>

  • Boy Killed, Mother and Siblings Critically Injured after 18-wheeler Collides with SUV

    Boy Killed, Mother and Siblings Critically Injured after 18-wheeler Collides with SUV

    Tuesday, September 16 2014 9:27 PM EDT2014-09-17 01:27:00 GMT
    (RIESEL) -- An 18-wheeler and an SUV were in an accident Tuesday afternoon. It happened along Highway 6 and FM 1860 in Riesel.The extent of the injuries were unknown but there were reports that passengers had to be rescued from one of the vehicles. Two photos sent to KCEN by Kimberly Sowders, who was working nearby, showed extensive damage to the SUV. It appeared the 18-wheeler hit the SUV in the passenger side.We have a crew headed to the scene and we'll update this story as we get more info...More >>
    (RIESEL) -- An 18-wheeler and an SUV were in an accident Tuesday afternoon. It happened along Highway 6 and FM 1860 in Riesel.The extent of the injuries were unknown but there were reports that passengers had to be rescued from one of the vehicles. Two photos sent to KCEN by Kimberly Sowders, who was working nearby, showed extensive damage to the SUV. It appeared the 18-wheeler hit the SUV in the passenger side.We have a crew headed to the scene and we'll update this story as we get more info...More >>
  • Local Crooks Turn to Different Outlets to Sell Stolen Goods as Pawn Shops Improve

    Local Crooks Turn to Different Outlets to Sell Stolen Goods as Pawn Shops Improve

    Tuesday, September 16 2014 6:16 PM EDT2014-09-16 22:16:33 GMT
    Pawn Express in north WacoPawn Express in north Waco
    (KCEN) -- Pawn shops often get a bad rap; but the last few years have seen a dramatic change in the way pawn brokers operate. They're working with police more, and criminals are taking notice and changing up how they work.More >>
    (KCEN) -- Pawn shops often get a bad rap; but the last few years have seen a dramatic change in the way pawn brokers operate. They're working with police more, and criminals are taking notice and changing up how they work.More >>
  • 'A Global Threat': Obama Reveals Plan for Ebola Outbreak

    'A Global Threat': Obama Reveals Plan for Ebola Outbreak

    Tuesday, September 16 2014 5:30 PM EDT2014-09-16 21:30:31 GMT
     The United States is setting up a military command center to fight the "out of control" Ebola epidemic in West Africa, President Barack Obama said Tuesday. An Army major-general is already in place to direct a major U.S. push to build clinics, distribute supplies and train health care workers.The White House says it'll involve up to 3,000 troops and more than $500 million in spending."Hospitals, clinics and the few treatment centers that do exist are completely overwhelmed," Oba...More >>
     The United States is setting up a military command center to fight the "out of control" Ebola epidemic in West Africa, President Barack Obama said Tuesday. An Army major-general is already in place to direct a major U.S. push to build clinics, distribute supplies and train health care workers.The White House says it'll involve up to 3,000 troops and more than $500 million in spending."Hospitals, clinics and the few treatment centers that do exist are completely overwhelmed," Oba...More >>
Click for Local Doppler Radar
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KCEN. All Rights Reserved. Users of this site agree to the Terms of Service, Privacy Notice/Your California Privacy Rights, and Ad Choices.